Privacy Policy

Ecoverse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and ZIP code provided when you request a free water test or contact us.
• Usage Data: Browser type, pages visited, time spent on pages, referring URLs, and device information collected automatically through cookies and similar technologies.
• Location Data: General geographic location based on IP address or ZIP code provided by you.
• Communication Records: Any correspondence you send us, including support inquiries and appointment requests.

2. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill free water test appointments
• Provide customer support and respond to inquiries
• Send appointment confirmations and service reminders
• Improve our website, products, and services
• Send promotional communications (only with your consent)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share it with:

• Service Providers: Third-party companies that assist in operating our website or conducting our business (e.g., appointment scheduling software, email delivery).
• Installation Partners: Certified technicians who perform installations in your area, limited to the information needed to complete your service.
• Legal Requirements: When required by law or to protect the rights, property, or safety of Ecoverse, our customers, or others.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to analyze site traffic and enhance your experience. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

We may use third-party analytics services (such as Google Analytics) that collect, monitor, and analyze usage data to improve our service.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Appointment and customer records are typically retained for 7 years in accordance with business record-keeping practices.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@ecoverse.com.

7. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: